Pricing
One flat price for your whole team
Start free. Paid plans are flat prices per workspace, with no per-agent or per-conversation fees.
Start on the free plan. Every new workspace also gets a 3-day trial of every feature.
Plans
Free
Try Heilo on one small website, free forever
$0forever
- 1 website
- 1 team member
- 100 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 5 MB each)
- 200 MB file storage, or unlimited with your own
- Welcome & offline messages
- Not included: Keyword chatbot & quick-reply flows
- Not included: AI assistant
- Not included: Messenger & Instagram in the inbox
- 7-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
No credit card needed
Starter
For solo builders with one web or app
$3/mo
billed monthly
- 1 website
- 2 team members
- 1,000 conversations/mo
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 10 MB each)
- 2 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 100 replies/mo (up to 20/day)
- Messenger & Instagram in the inbox
- 30-day analytics history
- Not included: Remove “Powered by Heilo”
- Not included: REST API & webhooks
3-day free trial, no card
Pro
For growing products, our most popular plan
$12/mo
billed monthly
- 5 websites
- 10 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 10 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 1,000 replies/mo (up to 100/day)
- Messenger & Instagram in the inbox
- 90-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Business
For agencies and larger support teams
$29/mo
billed monthly
- 50 websites
- 50 team members
- Unlimited conversations
- Widget, real-time inbox & JS SDK
- Send & receive images and files (up to 25 MB each)
- 50 GB file storage, or unlimited with your own
- Welcome & offline messages
- Keyword chatbot & quick-reply flows
- AI assistant: 5,000 replies/mo (up to 500/day)
- Messenger & Instagram in the inbox
- 365-day analytics history
- Remove “Powered by Heilo”
- REST API & webhooks
3-day free trial, no card
Compare plans
| Feature | Free$0 forever | Starter$3/mo | Pro$12/mo | Business$29/mo |
|---|---|---|---|---|
| Websites | 1 | 1 | 5 | 50 |
| Team members | 1 | 2 | 10 | 50 |
| Conversations per month | 100 | 1,000 | Unlimited | Unlimited |
| Analytics history | 7 days | 30 days | 90 days | 365 days |
| Chat widget, inbox, JS SDK | Included | Included | Included | Included |
| Send & receive images and files | 5 MB per file | 10 MB per file | 25 MB per file | 25 MB per file |
| File storage on Heilo | 200 MB | 2 GB | 10 GB | 50 GB |
| Your own storage (S3, R2, BunnyCDN, FTP), unlimited | Included | Included | Included | Included |
| Chatbot & automation | Not included | Included | Included | Included |
| AI assistant replies per month | Not included | 100 | 1,000 | 5,000 |
| AI assistant replies per day | Not included | 20 | 100 | 500 |
| Contact list & labels | Included | Included | Included | Included |
| Custom contact fields, segments & CSV export | Not included | Not included | Included | Included |
| Messenger & Instagram | Not included | Included | Included | Included |
| Tickets for follow-ups | Not included | Included | Included | Included |
| Remove “Powered by Heilo” | Not included | Not included | Included | Included |
| REST API & webhooks | Not included | Not included | Included | Included |
Frequently asked questions
Do I need a credit card for the trial?
No. Sign in with one click and start right away.
Is there a free plan?
Yes, free forever: 1 website, 1 team member and 100 conversations a month, images and files included.
Is it hard to install?
Paste one line of code into your web or app, or install the WordPress plugin. It takes about a minute.
Can I build my own chat screen?
Yes, with the Chat Client API and SDK, on Pro and Business and during the free trial.
Will Heilo know which customer is writing?
Yes, through one line of JavaScript, the WordPress plugin or a signed identity token.
What happens when the trial ends?
Your workspace moves to the free plan. Nothing is deleted.
What you want to build is your product, not a support tool.
Start from $0, no credit card needed. Someone else runs it, you just look after your customers.