Chatwoot alternative
Heilo vs Chatwoot
Hosted live chat without per-agent pricing or self-hosting.
3-day free trial · all features · no credit card
- Heilo paid plans from
- $3/mo
- Chatwoot paid plans from
- $19 per agent/mo
- Team of 5 agents
- Heilo $12/mo · Chatwoot $95/mo (5 × $19, Startups)
At a glance
| Feature | Heilo | Chatwoot |
|---|---|---|
| Pricing model | Flat price per workspace | Price per agent (seat) |
| Paid plans from | $3/mo (Starter) | $19 per agent/mo |
| Cost for 5 agents | $12/mo (Pro, up to 10 agents) | $95/mo (5 × $19, Startups) |
| Free trial | 3 days, all features, no card | 15 days |
| Free plan | Yes, 1 website, 1 member, 100 conversations/mo | Yes |
| Remove “Powered by” branding | Included from Pro ($12/mo) | See their pricing page |
Chatwoot pricing
Cloud plans: Hacker free (2 agents, 500 conversations/mo, 30-day history), Startups $19, Business $39 and Enterprise $99 per agent/mo. Chatwoot can also be self-hosted (open source).
Source: Chatwoot pricing page, checked on November 1, 2026. chatwoot.com/pricing
When Chatwoot may be the better choice
- Open source, so you can self-host it.
- Email, WhatsApp and Telegram in the same inbox on paid plans.
Why teams pick Heilo instead
- Heilo Pro: 10 agents for $12/mo in total instead of $19 per agent.
- Fully hosted, no servers to run or update.
- Unlimited conversations from Pro.
Everything included in Heilo
- Customizable chat widget (colors, position, texts) in 13 languages
- Visitors chat without signing up; returning visitors are recognised
- Real-time inbox with typing indicators and online status
- Send and receive images and files on every plan, Free included
- Conversation history, assignment (manual or automatic), close/reopen
- Many websites in one account, team roles
- Welcome & offline messages, quick replies, keyword chatbot
- JavaScript SDK, REST API and signed webhooks
- Analytics: conversations, first response time, agent performance
- Email alerts when you are offline
Frequently asked questions
Is Heilo cheaper than Chatwoot?
Heilo Starter costs $3/mo and Pro costs $12/mo for up to 10 agents and 5 websites, as a flat price per workspace. For a team of 5 agents Chatwoot lists $95/mo (5 × $19, Startups). Always check current prices on each vendor’s site.
How do I switch from Chatwoot to Heilo?
Create a website in Heilo, customise the widget and replace the Chatwoot script on your site with Heilo’s one-line embed code. Your team signs in with Google and can start answering chats right away.
Is Heilo free?
Heilo has a free plan forever (1 website, 1 team member, 100 conversations a month), and every new workspace gets a 3-day trial with all features, no credit card needed.
Try Heilo free for 3 days
Set up the widget in two minutes and see if it fits your team.
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Information about Chatwoot comes from its public pricing page and was checked on November 1, 2026. Prices and features change, so please verify on Chatwoot’s website. Chatwoot is a trademark of its owner; Heilo is not affiliated with it.