Tidio alternative
Heilo vs Tidio
Flat pricing instead of paying per billable conversation.
3-day free trial · all features · no credit card
- Heilo paid plans from
- $3/mo
- Tidio paid plans from
- $24.17/mo (annual, 100 conversations)
- Team of 5 agents
- Heilo $12/mo · Tidio Priced by conversations, not seats
At a glance
| Feature | Heilo | Tidio |
|---|---|---|
| Pricing model | Flat price per workspace | Price by conversations |
| Paid plans from | $3/mo (Starter) | $24.17/mo (annual, 100 conversations) |
| Cost for 5 agents | $12/mo (Pro, up to 10 agents) | Priced by conversations, not seats |
| Free trial | 3 days, all features, no card | 7 days |
| Free plan | Yes, 1 website, 1 member, 100 conversations/mo | Yes |
| Remove “Powered by” branding | Included from Pro ($12/mo) | See their pricing page |
Tidio pricing
Free plan. Starter from $24.17/mo billed annually (100 billable conversations), Growth from $49.17/mo (from 250 conversations), Plus from $300/mo. The Lyro AI agent and Flows are priced separately.
Source: Tidio pricing page, checked on November 1, 2026. tidio.com/pricing/
When Tidio may be the better choice
- Lyro AI agent and visual Flows automation.
- Strong e-commerce integrations (Shopify and more).
Why teams pick Heilo instead
- Unlimited conversations from Heilo Pro at $12/mo, no counting “billable conversations”.
- Predictable bill: a flat price per workspace, monthly or yearly.
- REST API and webhooks included from Pro.
Everything included in Heilo
- Customizable chat widget (colors, position, texts) in 13 languages
- Visitors chat without signing up; returning visitors are recognised
- Real-time inbox with typing indicators and online status
- Send and receive images and files on every plan, Free included
- Conversation history, assignment (manual or automatic), close/reopen
- Many websites in one account, team roles
- Welcome & offline messages, quick replies, keyword chatbot
- JavaScript SDK, REST API and signed webhooks
- Analytics: conversations, first response time, agent performance
- Email alerts when you are offline
Frequently asked questions
Is Heilo cheaper than Tidio?
Heilo Starter costs $3/mo and Pro costs $12/mo for up to 10 agents and 5 websites, as a flat price per workspace. For a team of 5 agents Tidio lists Priced by conversations, not seats. Always check current prices on each vendor’s site.
How do I switch from Tidio to Heilo?
Create a website in Heilo, customise the widget and replace the Tidio script on your site with Heilo’s one-line embed code. Your team signs in with Google and can start answering chats right away.
Is Heilo free?
Heilo has a free plan forever (1 website, 1 team member, 100 conversations a month), and every new workspace gets a 3-day trial with all features, no credit card needed.
Try Heilo free for 3 days
Set up the widget in two minutes and see if it fits your team.
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Information about Tidio comes from its public pricing page and was checked on November 1, 2026. Prices and features change, so please verify on Tidio’s website. Tidio is a trademark of its owner; Heilo is not affiliated with it.