Smartsupp alternative
Heilo vs Smartsupp
More agents and websites for less.
3-day free trial · all features · no credit card
- Heilo paid plans from
- $3/mo
- Smartsupp paid plans from
- $17/mo (annual, 1 operator)
- Team of 5 agents
- Heilo $12/mo · Smartsupp $83/mo (Expert, 5 operators, annual)
At a glance
| Feature | Heilo | Smartsupp |
|---|---|---|
| Pricing model | Flat price per workspace | Flat price per workspace |
| Paid plans from | $3/mo (Starter) | $17/mo (annual, 1 operator) |
| Cost for 5 agents | $12/mo (Pro, up to 10 agents) | $83/mo (Expert, 5 operators, annual) |
| Free trial | 3 days, all features, no card | 14 days |
| Free plan | Yes, 1 website, 1 member, 100 conversations/mo | Yes |
| Remove “Powered by” branding | Included from Pro ($12/mo) | See their pricing page |
Smartsupp pricing
Free plan (1 operator, 25 conversations/mo). Solo $17/mo (1 operator), Plus $25/mo (3 operators), Expert $83/mo (5 operators, 3 websites), all billed annually; Ultimate from $280/mo.
Source: Smartsupp pricing page, checked on November 1, 2026. smartsupp.com/pricing/
When Smartsupp may be the better choice
- E-commerce features such as an AI shopping assistant.
- WhatsApp in the same inbox as the chat.
Why teams pick Heilo instead
- Heilo Pro: 10 agents and 5 websites for $12/mo. Smartsupp Expert is $83/mo for 5 operators.
- REST API and webhooks included from Pro.
- Unlimited conversations from Pro.
Everything included in Heilo
- Customizable chat widget (colors, position, texts) in 13 languages
- Visitors chat without signing up; returning visitors are recognised
- Real-time inbox with typing indicators and online status
- Send and receive images and files on every plan, Free included
- Conversation history, assignment (manual or automatic), close/reopen
- Many websites in one account, team roles
- Welcome & offline messages, quick replies, keyword chatbot
- JavaScript SDK, REST API and signed webhooks
- Analytics: conversations, first response time, agent performance
- Email alerts when you are offline
Frequently asked questions
Is Heilo cheaper than Smartsupp?
Heilo Starter costs $3/mo and Pro costs $12/mo for up to 10 agents and 5 websites, as a flat price per workspace. For a team of 5 agents Smartsupp lists $83/mo (Expert, 5 operators, annual). Always check current prices on each vendor’s site.
How do I switch from Smartsupp to Heilo?
Create a website in Heilo, customise the widget and replace the Smartsupp script on your site with Heilo’s one-line embed code. Your team signs in with Google and can start answering chats right away.
Is Heilo free?
Heilo has a free plan forever (1 website, 1 team member, 100 conversations a month), and every new workspace gets a 3-day trial with all features, no credit card needed.
Try Heilo free for 3 days
Set up the widget in two minutes and see if it fits your team.
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Information about Smartsupp comes from its public pricing page and was checked on November 1, 2026. Prices and features change, so please verify on Smartsupp’s website. Smartsupp is a trademark of its owner; Heilo is not affiliated with it.