Intercom alternative
Heilo vs Intercom
Website live chat without enterprise help-desk pricing.
3-day free trial · all features · no credit card
- Heilo paid plans from
- $3/mo
- Intercom paid plans from
- $29 per seat/mo
- Team of 5 agents
- Heilo $12/mo · Intercom $145/mo (5 × $29) + Fin AI usage
At a glance
| Feature | Heilo | Intercom |
|---|---|---|
| Pricing model | Flat price per workspace | Price per agent (seat) |
| Paid plans from | $3/mo (Starter) | $29 per seat/mo |
| Cost for 5 agents | $12/mo (Pro, up to 10 agents) | $145/mo (5 × $29) + Fin AI usage |
| Free trial | 3 days, all features, no card | 14 days |
| Free plan | Yes, 1 website, 1 member, 100 conversations/mo | No |
| Remove “Powered by” branding | Included from Pro ($12/mo) | See their pricing page |
Intercom pricing
Essential $29 per seat/mo (shown at $19 with a new-customer annual discount), Advanced $85 and Expert $132 per seat/mo billed annually. The Fin AI agent costs $0.99 per resolved conversation.
Source: Intercom pricing page, checked on November 1, 2026. intercom.com/pricing
When Intercom may be the better choice
- Full help desk: tickets, help center, product tours.
- Fin AI agent with deep automation.
Why teams pick Heilo instead
- If you mainly need website chat, Heilo Pro costs $12/mo for 10 agents, with no per-seat or per-resolution fees.
- Set up in two minutes with one script tag.
- Simple flat plans that small teams can afford.
Everything included in Heilo
- Customizable chat widget (colors, position, texts) in 13 languages
- Visitors chat without signing up; returning visitors are recognised
- Real-time inbox with typing indicators and online status
- Send and receive images and files on every plan, Free included
- Conversation history, assignment (manual or automatic), close/reopen
- Many websites in one account, team roles
- Welcome & offline messages, quick replies, keyword chatbot
- JavaScript SDK, REST API and signed webhooks
- Analytics: conversations, first response time, agent performance
- Email alerts when you are offline
Frequently asked questions
Is Heilo cheaper than Intercom?
Heilo Starter costs $3/mo and Pro costs $12/mo for up to 10 agents and 5 websites, as a flat price per workspace. For a team of 5 agents Intercom lists $145/mo (5 × $29) + Fin AI usage. Always check current prices on each vendor’s site.
How do I switch from Intercom to Heilo?
Create a website in Heilo, customise the widget and replace the Intercom script on your site with Heilo’s one-line embed code. Your team signs in with Google and can start answering chats right away.
Is Heilo free?
Heilo has a free plan forever (1 website, 1 team member, 100 conversations a month), and every new workspace gets a 3-day trial with all features, no credit card needed.
Try Heilo free for 3 days
Set up the widget in two minutes and see if it fits your team.
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Information about Intercom comes from its public pricing page and was checked on November 1, 2026. Prices and features change, so please verify on Intercom’s website. Intercom is a trademark of its owner; Heilo is not affiliated with it.